Terms & Conditions

Welcome to RIVERBEND, a premium brand offering handcrafted leather shoes, proudly manufactured under the parent company Dyecode Craft. These Terms and Conditions govern your access to and use of our website and our products. By purchasing or browsing on our website, you agree to abide by the following terms:

Company Information

Brand: RIVERBEND specializes in high-quality, handcrafted leather shoes that blend timeless design with artisanal craftsmanship.
Parent Company: Dyecode Craft, our parent company, operates in the manufacturing sector and provides B2B services in branded footwear production. Our commitment to quality and design is rooted in Dyecode Craft’s dedication to excellence in craftsmanship.

Eligibility and Agreement

By using this website or purchasing our products, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a guardian.
You agree to use the website in a manner consistent with all applicable laws and regulations.

Product Information

While we strive for accuracy in our product descriptions, slight variations in color, texture, and design may occur due to the handmade nature of our products.
RIVERBEND reserves the right to modify product prices, specifications, and availability without prior notice.

Orders and Payments

Order Acceptance: We reserve the right to accept or reject any order. Upon order placement, you will receive an acknowledgment email, which does not constitute acceptance of your order.
Payment: Payment must be made in full before dispatching any products. We accept various payment methods available at checkout.

Shipping and Delivery

Shipping details are outlined in our Shipping and Delivery Policy, available separately. Please review it for more information on processing times, delivery schedules, and related charges.

Returns and Exchanges

For information on returns, exchanges, and reverse pickup services, please refer to our Returns and Exchanges Policy.

Intellectual Property

All materials on this website, including but not limited to text, images, and product designs, are the intellectual property of RIVERBEND or Dyecode Craft and may not be used without permission.
You may not reproduce, distribute, or use any content from our website for commercial purposes without prior written consent.

Limitation of Liability

RIVERBEND, its affiliates, and Dyecode Craft are not liable for any indirect, incidental, or consequential damages arising from your use of this website or products purchased from it.
We strive to ensure the website operates smoothly; however, we are not responsible for any interruptions, errors, or delays caused by unforeseen technical issues.

Governing Law

These Terms and Conditions are governed by the laws of India, without regard to its conflict of law principles.

Changes to Terms and Conditions
We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the site signifies your acceptance of the updated terms.

For additional information, please contact our Customer Support at customercare@riverbendshoes.com. Thank you for choosing RIVERBEND, where quality and craftsmanship are our passion, carried forth by our parent company, Dyecode Craft.

At RIVERBEND, we are committed to ensuring a satisfying shopping experience with every purchase. If for any reason you’re not completely satisfied, our Returns and Exchanges Policy provides a quick and straightforward process for adjustments.

We offer a 5-day Return and Exchange Policy on eligible items from the date of delivery.

Eligibility for Returns and Exchanges

To maintain our high standards, items must meet the following conditions for return or exchange:

Unused and Pristine Condition: All items should be unworn, with tags, labels, and original packaging intact. Shoes must be free of any signs of wear, such as wrinkles, scratches, or marks on the sole or upper.
Try-on Care: Please try on your shoes carefully, walking only a few steps on a carpeted surface to avoid marking the leather or soles.

How to Initiate a Return or Exchange

To initiate a return or exchange

Contact Us First: If you have sizing concerns or are not fully satisfied, please reach out to our customer support at +91 90038 50628. Our team will discuss your issue and, if eligible, arrange a pickup.
Sizing Assistance: For guidance on sizing, share photos showing the fit of the shoes (especially any gaps) along with your order number via WhatsApp at +91 90038 50628. Our team will review and respond with recommendations within 24 hours.

Additional Policy Details

Items Marked Final Sale: Products labeled as “Final Sale” are not eligible for returns or exchanges. Discount codes alone do not qualify an item as final sale unless noted on the product page.
Second Exchanges: A shipping fee will apply for any second exchange requests, and returns will not be accepted after a second exchange.
Subject to Stock Availability: Exchanges are subject to available stock.

Refunds and Timelines
Refunds are processed within 7–10 working days from the receipt of your return and upon completion of our quality inspection. You’ll receive a confirmation once the refund is issued.

Reverse Pickup and Associated Fees
If you’d like us to arrange a reverse pickup, applicable charges will vary based on your location and will be deducted from your refund amount.

Quality Check Assurance
All returned items undergo a thorough quality check to ensure they meet resalable standards. If an item does not meet these conditions, it will be returned to you without refund or exchange.

Thank you for choosing RIVERBEND. We are here to ensure a smooth and satisfying experience. Should you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team at: customercare@riverbendshoes.com