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-33%At RIVERBEND, we are committed to ensuring a satisfying shopping experience with every purchase. If for any reason you’re not completely satisfied, our Returns and Exchanges Policy provides a quick and straightforward process for adjustments.
We offer a 5-day Return and Exchange Policy on eligible items from the date of delivery.
Eligibility for Returns and Exchanges
To maintain our high standards, items must meet the following conditions for return or exchange:
How to Initiate a Return or Exchange
To initiate a return or exchange
Additional Policy Details
Refunds and Timelines
Refunds are processed within 7–10 working days from the receipt of your return and upon completion of our quality inspection. You’ll receive a confirmation once the refund is issued.
Reverse Pickup and Associated Fees
If you’d like us to arrange a reverse pickup, applicable charges will vary based on your location and will be deducted from your refund amount.
Quality Check Assurance
All returned items undergo a thorough quality check to ensure they meet resalable standards. If an item does not meet these conditions, it will be returned to you without refund or exchange.
Thank you for choosing RIVERBEND. We are here to ensure a smooth and satisfying experience. Should you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team at: customercare@riverbendshoes.com
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