Return & Exchange

At RIVERBEND, your satisfaction is our priority. Every pair of our handcrafted shoes is made with care, and we want you to feel confident in your purchase. If for any reason you’re not fully satisfied, our Returns & Exchanges Policy ensures a simple and transparent process.

We offer a 7-day Return and Exchange Policy on eligible items from the date of delivery.

Eligibility for Returns and Exchanges

To maintain our high standards, items must meet the following conditions for return or exchange:

• Unused and Pristine Condition: All items should be unworn, with tags, labels, and original packaging intact. Shoes must be free of any signs of wear, such as wrinkles, scratches, or marks on the sole or upper.
• Try-on Care: Please try on your shoes carefully, walking only a few steps on a carpeted surface to avoid marking the leather or soles.

How to Initiate a Return or Exchange

• Contact Us First: If you are not satisfied or face sizing issues, please contact our support team at +91 90805 04652 or email customercare@riverbendshoes.com.
• Sizing Assistance: Share photos showing the fit (including gaps) along with your order number via WhatsApp at +91 90805 04652. Our team will respond with recommendations within 24 hours.
• Approval Required: Returns or exchanges must be approved by our team before sending the item back. Unauthorized returns will not be accepted.

Reverse Pickup & Shipping Responsibility

• India & UAE Customers: Reverse pickup is available. A nominal pickup fee will be deducted from your refund amount.
• International Customers: Customers are required to arrange return shipping at their own cost.
• Defective/Wrong Items: If you receive a defective or incorrect product, please inform us within 7 days. In such cases, RIVERBEND will bear the return shipping costs and arrange a replacement or exchange.

Additional Policy Details

• Final Sale Items: Products marked “Final Sale” are not eligible for returns or refunds.
• Customized Orders: Special/custom orders (e.g., color changes, sizing adjustments) are not eligible for refunds. Exchanges may be considered on a case-by-case basis.
• Second Exchanges: A shipping fee will apply for any second exchange request. Refunds are not available on second exchanges.
• Stock Availability: Exchanges are subject to available inventory.

Refunds and Timelines

• Refunds will be processed within 7–10 working days after receiving and inspecting your returned item.
• Refunds will be issued to your original method of payment.
• Non-refundable Costs: International shipping fees, reverse pickup fees, and customs duties (if applicable) are non-refundable.

Quality Check Assurance
All returned items undergo a thorough quality check to ensure they meet resalable standards. If an item does not meet these conditions, it will be returned to you without refund or exchange.

Thank you for choosing RIVERBEND. We are here to ensure a smooth and satisfying experience. Should you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team at: customercare@riverbendshoes.com