Thank you for visiting RIVERBEND, your destination for fine handcrafted leather shoes, at https://riverbendshoes.com. We value your privacy and are committed to protecting your personal information with transparency and integrity. This Privacy Policy outlines the information we collect, why we collect it, how we use it, and your rights concerning that information.

Consent

By accessing and using our website, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information: Provided directly by you when you place an order, register, or contact us. This may include your name, email, phone number, billing and shipping address, and payment information.
Transactional Information: Details of purchases made, including items ordered, order total, and payment method.
Technical Information: Data like IP address, browser type, device information, and browsing behavior on our website, collected automatically through cookies and analytics tools.

We ensure that any information collected is used solely for legitimate purposes, respecting your privacy and preferences.

Use of Information

Your information may be used in various ways, including to:

Process Orders: Fulfill, confirm, and ship orders accurately and in a timely manner.
Customer Support: Address inquiries, provide product updates, and support customer service needs.
Website Improvement: Enhance website functionality, layout, and content based on visitor behavior and preferences.
Marketing Communications: Send you promotional offers, product news, and brand updates (only if you have opted in).
Fraud Prevention: Monitor and take action to protect our website and users from fraudulent activities.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to personalize your experience and enhance your interaction with our site. Cookies help us:

Remember your preferences and past actions
Track and analyze site usage for performance improvements
Tailor content based on your interests

You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect your experience on our site.

Data Security

Your data security is a top priority. We follow industry-standard practices, including secure data storage and encrypted data transfer, to protect your information from unauthorized access, alteration, or loss. Our security measures are regularly updated to meet the latest industry standards.

Third-Party Services

To provide an enhanced customer experience, we work with trusted third-party service providers. These providers assist with functions such as payment processing, shipping, and email marketing. Each third-party provider has limited access to your information, is bound by confidentiality agreements, and is required to use the data solely for the purposes of supporting RIVERBEND’s services.

Parent Company Disclosure

RIVERBEND operates as a subsidiary of Dyecode Craft, a B2B manufacturing company specializing in branded footwear. While Dyecode Craft does not directly collect personal data through this site, aggregated and anonymized data regarding sales trends and product preferences may be shared internally for operational improvements and strategic planning.

GDPR Data Protection Rights

If you are located in the European Economic Area (EEA), you are entitled to the following rights:

Right to Access: Request copies of your personal data.
Right to Rectification: Request corrections to any incorrect or incomplete information.
Right to Erasure: Request deletion of your data under certain conditions.
Right to Restrict Processing: Request a halt to the processing of your data under specific circumstances.
Right to Object to Processing: Object to our processing of your data, especially for direct marketing purposes.
Right to Data Portability: Request a transfer of your data to another organization or directly to you.

To exercise these rights, please contact us. We will respond within one month as per GDPR regulations.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal data:

Right to Disclosure: Request a detailed report of the categories and specific data collected about you.
Right to Deletion: Request that we delete your personal information, subject to legal exceptions.
Right to Opt-Out: Opt-out of the sale of your personal data to third parties (if applicable).

If you wish to exercise these rights, please contact us. We will respond within the required timeframe under CCPA guidelines.

Log Files

Like most websites, RIVERBEND uses log files to track visitors and analyze trends. The data collected may include IP addresses, browser type, ISP, date and time of visit, referring pages, and other diagnostic data. These logs do not link to any personally identifiable information and are used for site maintenance and security purposes.

Advertising Partners Privacy Policies

Our website may feature advertisements or affiliate links provided by third-party advertising partners. These partners may use cookies, web beacons, and other tracking technologies to display ads relevant to you based on your browsing history. RIVERBEND does not control these cookies and encourages you to review the privacy policies of our advertising partners to understand their practices.

Children’s Privacy

RIVERBEND does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have collected data from a child under this age, we will take steps to delete that information promptly. Parents or guardians who believe their child has provided us with personal information are encouraged to contact us directly.

Updates to This Policy

RIVERBEND reserves the right to update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Any changes will be posted on this page with an updated effective date.

Contact Us

For questions about this Privacy Policy or to exercise any of your data protection rights, please contact us at: customercare@riverbendshoes.com

Last Updated: Oct, 2024