MARCELLO - Tan Full Strap Penny Loafer

At RIVERBEND, we are committed to ensuring a satisfying shopping experience with every purchase. If for any reason you’re not completely satisfied, our Returns and Exchanges Policy provides a quick and straightforward process for adjustments.

We offer a 5-day Return and Exchange Policy on eligible items from the date of delivery.

Eligibility for Returns and Exchanges

To maintain our high standards, items must meet the following conditions for return or exchange:

• Unused and Pristine Condition: All items should be unworn, with tags, labels, and original packaging intact. Shoes must be free of any signs of wear, such as wrinkles, scratches, or marks on the sole or upper.
• Try-on Care: Please try on your shoes carefully, walking only a few steps on a carpeted surface to avoid marking the leather or soles.

How to Initiate a Return or Exchange

To initiate a return or exchange

• Contact Us First: If you have sizing concerns or are not fully satisfied, please reach out to our customer support at +91 90038 50628. Our team will discuss your issue and, if eligible, arrange a pickup.
• Sizing Assistance: For guidance on sizing, share photos showing the fit of the shoes (especially any gaps) along with your order number via WhatsApp at +91 90038 50628. Our team will review and respond with recommendations within 24 hours.

Additional Policy Details

• Items Marked Final Sale: Products labeled as “Final Sale” are not eligible for returns or exchanges. Discount codes alone do not qualify an item as final sale unless noted on the product page.
• Second Exchanges: A shipping fee will apply for any second exchange requests, and returns will not be accepted after a second exchange.
• Subject to Stock Availability: Exchanges are subject to available stock.

Refunds and Timelines
Refunds are processed within 7–10 working days from the receipt of your return and upon completion of our quality inspection. You’ll receive a confirmation once the refund is issued.

Reverse Pickup and Associated Fees
If you’d like us to arrange a reverse pickup, applicable charges will vary based on your location and will be deducted from your refund amount.

Quality Check Assurance
All returned items undergo a thorough quality check to ensure they meet resalable standards. If an item does not meet these conditions, it will be returned to you without refund or exchange.

Thank you for choosing RIVERBEND. We are here to ensure a smooth and satisfying experience. Should you have any questions or need further assistance, please don’t hesitate to reach out to our customer support team at: customercare@riverbendshoes.com